Experiences

Duration: 6 months

Agent Web Service Officer (WSO)

Infomedia Nusantara · Bandung · Nov 2025 – Apr 2026
  • Analyze and resolve customer issues related to product services (Telkomsel, IndiHome, Orbit)
  • Perform initial troubleshooting based on customer reports to identify the root cause of the problem
  • Create and manage incident tickets using the ticketing system and ensure regular status updates.
  • Analyze ticket resolution results and clearly communicate solutions to customers
Duration: 4 months

Computer Network Lab Assistant

Institut Teknologi Nasional. Bandung, West Java, Indonesia· Feb – Jun 2023
  • Instructed students on computer networking concepts and practical implementations.
  • Guided fabrication and testing of LAN cables according to technical standards.
  • Assisted students in configuring Linux OS (RedHat, Ubuntu) and MikroTik RouterOS in virtual environments (VirtualBox).
  • Conducted evaluations and graded practical lab assignments.
Duration: 4 months

Digital Image Processing Lab Assistant

Institut Teknologi Nasional. Bandung, West Java, Indonesia · Jan – May 2022
  • Instructed students on digital image processing techniques (e.g., filtering, edge detection, segmentation) using Python and OpenCV.
  • Guided students in implementing image enhancement and restoration methods for noise reduction and contrast adjustment.
  • Mentored students through the design and development of their final practical computer vision projects.
  • Designed practical exam materials, reviewed assignments, and evaluated overall lab performance.
Duration: 2 months

Network Engineer Intern

PT Kereta Api Indonesia (Persero) Head Office Bandung, West Java, Indonesia · Jul – Aug 2022
  • Handled and resolved network issues at the headquarters of PT Kereta Api Indonesia (PT KAI).
  • Managed network outages across all Regional Operations Divisions (DAOP) of PT KAI.
  • Installed and configured new access points to support network connectivity.
Duration: 3 months

IT Support Intern

PT Telkom Indonesia Institut Teknologi Nasional. Bandung, West Java, Indonesia · Jul – Sep 2018
  • Handle and resolve issues related to laptops, printers, and other IT devices based on tickets received from users.
  • Replace devices such as laptops, printers, and other related equipment with new units as needed and upon user request.
  • Compile and archive ticket resolution reports for documentation and evaluation of technical services.

Technical & Professional Skills

  • Networking & Protocols: Cisco, MikroTik, TCP/IP, DNS, DHCP, VLAN, Routing & Switching, Access Points.
  • Operating Systems & Tools: Linux (RedHat, Ubuntu), VirtualBox, Python, Microsoft Office.
  • Core Competencies: Technical Troubleshooting, Network Maintenance, Incident Ticketing, SLA Compliance, Customer Support.